Digital transformation of legal with Mark Cohen
Mark Cohen is a genuine thought leader on the changing nature of the legal profession. He is a frequent speaker about legal transformation and a prolific writer on the topic for a range of publications, including Forbes magazine. A former trial lawyer, Big Law partner, boutique law firm founder and current legal transformation consultant, he has a wealth of experience in the space.
We sat down with Mark to discuss digital transformation and how it applies to the legal industry, including:
The relationship between digital transformation and customer centricity
When considering legal technology, why it’s more important to focus on the customer benefits than the technology itself
How digital transformation will enable law departments to change from being cost centres to drivers of business value
The importance of data to law departments and the businesses they support
How to drive cultural change around digital transformation
The role of legal operations in the changing nature of the legal industry
LINKS
Digital Legal Exchange: https://www.dlex.org/
Legal Mosaic: https://www.legalmosaic.com/